1. Delivery Coverage
All orders are delivered within Hungary.
We do not deliver internationally.
2. Delivery Time
Order processing and delivery usually take 2-5 business days.
The exact delivery time may vary depending on the chosen shipping method and the delivery location.
3. Shipping Methods
Orders are delivered via courier services.
Available shipping methods: standard shipping, express shipping.
4. Shipping Costs
Shipping is free for purchases over 13 euros.
For purchases under 13 euros, the shipping cost is as stated on the website.
5. Order Tracking
After your order is processed, we will send you an email with shipping details and tracking codes.
6. Damaged Shipments
If the ordered product arrives damaged or does not match your order, please notify our customer service within 24 hours.
We will resolve such issues as quickly as possible.
Receipt and Inspection
1. Receiving the Product
Upon receiving the product, please check the condition of the package. In case of a damaged package, a report must be filed with the courier.
2. Inspecting the Package
After receipt, please inspect the products immediately. If any issues arise, contact our customer service team promptly.
Shipping Issues
1. Undelivered Packages
If your package is not delivered within the specified time frame, please contact our customer service so we can investigate its status.
2. Return Conditions
If a product needs to be returned, the return conditions will apply as outlined in our general claims policy.
Contact
Contact e-mail: support@sellvio.com
Phone number: +381 60 44 60 556